Please make sure to read both Party Houses Terms and Conditions as well as your Venue’s (“Supplier’s”) Terms and Conditions (found at the drop down at the bottom of the page). Both conditions apply.
Except where otherwise specified, we Party Houses Europe Limited, a company registered in England with company number 8759851 and registered office address of Toft Hall, Heaton, Rushton Spencer, Macclesfield SK11 0SJ act only as an agent in respect of the bookings we take and/or make on your behalf.
We will act as Principal ONLY in respect of bookings made for the following properties:
- Hamps Hall & Barn
- Roaches Hall
- Toft Hall
- Toft Barn
- Chels Barn
- Toft Nook
- Toft Estate
- Hamps Hall
- Hamps Barn
We accept no liability in relation to any contract you enter into or for any arrangements or other services you purchase (“Arrangements”) or for the acts or omissions of any supplier or other person(s) or party (ies) connected with any arrangements. For all Arrangements, your contract will be with the supplier of the arrangements in question (“Supplier”), this is the venue owner. You can access the individual Supplier Terms and Conditions by scrolling to the bottom and choosing your specific venue from the drop down.
By making a booking with us, the first-named person on the booking agrees on behalf of all persons detailed on the booking that he/she:
- Has read these Agency Booking Terms and Conditions and agrees to be bound by them;
- Has read the Supplier Terms and Conditions and agrees to be bound by them;
- Is over 25 years of age and, where placing an order for services with age restrictions, you declare that you and all members of your party are of the appropriate age to purchase those services (if we discover that the booking is for an i.e. 18-year-old birthday party without a supervision of adults, we reserve the right to cancel the booking or ask for a higher security deposit). You need to inform us if there are members of the group under 25 years old.
- Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking
When making a booking we will arrange for you to enter into a contract with the applicable Supplier of the Arrangements, as specified on your confirmation invoice. As an agent, we accept no responsibility for the acts or omissions of the Supplier or for the services provided by them. Your booking is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier(s) you contract with and you are advised to read both carefully prior to booking. The Supplier’s Terms and Conditions may limit and/or exclude the Supplier’s liability to you.
Your booking is confirmed, when we send you a “Confirmation Booking Letter” with the confirmation invoice. This will usually be within 48 hours of receipt of your payment. The booking is not confirmed until you have received the confirmation booking email. Please check your confirmation carefully and report any incorrect or incomplete information to us, or where you are referred to the Supplier directly to make your booking, with that Supplier, immediately. Any changes to these details will incur the charges stated below.
Payment, Changes and Cancellations
Payments are made via Card (not Amex) or Bank Transfer. When booking on our website, a non-refundable 25-50% deposit is required to make a booking. The full balance is required 10 weeks (70 days) days before arrival. In the case of a cancellation, we will notify the Supplier and attempt to re-let the venue. If we do not re-let you will be liable for the full monies owed. If we or the supplier re-lets at a lesser value the difference will be taken from your deposit. We always recommend guests to buy holiday cancellation insurance. In some cases when booking directly with the Supplier the non-refundable deposit may be a different value. It is not the Agent’s or the Suppliers responsibility to ensure emails are received and read nor that telephone messages or texts are picked up by you.
Compensation will not be payable where any change or cancellation plans result from force majeure. Except where otherwise expressly stated in these Conditions, we will not be liable for any changes, cancellations, the effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of us (referred to as force majeure in these Conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, pandemics, destruction or damage of the property by any cause (other than the negligence of us) and all similar situations. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by us to you.
Changes and Cancellations by You
Any cancellation or amendment request must be sent to us via email and will take effect on the day we acknowledge it (you have received a response confirming it). Where you have made your booking directly with the Supplier, you must advise the Supplier directly of any cancellation or amendment requests. Amendments and cancellations can only be accepted in accordance with the Supplier Terms and Conditions. If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel. The Supplier may charge an amendment fee and in addition, you must pay us an administration fee of £25.00 per amendment, per booking.
Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier (if any) but we will have no further liability to you. In the event that the booking is cancelled by the Supplier and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Supplier. We cannot be held liable for any additional costs incurred by you (such as travel). Party Houses Europe Limited recommends that you take out holiday insurance to insure against any losses incurred due to cancellation.
The supplier has the right to cancel the booking during the stay if they feel that your party is not following the supplier’s rules of the venue.
When a refund is due, we can only make a refund once we have received a refund from the Supplier, and are not liable for the time or if the supplier refunds, we will refund any commission we have made.
The booking fee is a non-refundable fee under any circumstances which helps us to support our platform costs.
Weather and snowfall
We will not be able to offer you a refund if you are unable to enter the property because of any weather condition be it snowfall or otherwise. You are strongly advised to take out independent holiday cancellation to cover you for having to cancel your holiday due to heavy snowfall or any other conditions which may affect your journey and arrival.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
If there is a national, or local lockdown where the Supplier is based the Supplier can offer either a postponement up to the value paid, or a credit voucher (with a 2 year expiry date), or a 100% refund (not including the booking fee).
If there is a local lockdown where the bookee is based, or a group size limitation the Supplier can offer a postponement up to the value paid, or a credit voucher (with a 2 year expiry date).
Refunds will not be given if guests have to self isolate due to covid.
It is up to the Supplier to confirm any date changes, price changes, or refunds, we as the Agent will do our best to help in the matter, but take no responsibility for the provision of refunds or payments from the Supplier.
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Suppliers may terminate your booking without refund in the event you breach this condition in accordance with their terms and conditions. Some Suppliers allow day guests for an extra fee, see the specific Supplier Terms and Conditions for information.
Our responsibility for your booking
Party Houses Europe Limited solely acts as an agent on behalf of all of the properties listed on the website www.partyhousesstg.wpengine.com (with the exception of Hamps Hall and Barn, Roaches Hall, Toft Hall, Toft Barn, Chels Barn, Toft Barn, Toft Nook, Merrymeet, Toft Estate, Hamps Hall, Hamps Barn where we act as Principal..).
Your contract is with the Supplier and its terms and conditions apply. As Agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. We shall have no liability to the Customer for any fees, expenses, damages or loss resulting from the booking.
Please note that up-to-date prices and availability are the responsibility of the venue owners. Therefore, Party Houses is not liable in case errors to occur, but we will try to resolve any issues may they occur.
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier in question and are intended to present a general idea of the services provided by the Supplier. As an agency, we have changed the name of the original venue.
As the contract for your Arrangements is between you and the Supplier, any queries or concerns about your Arrangements should be addressed to them within 5 working days of the start of your stay. If you have any problem with your Arrangement whilst using them, this must be reported to the Supplier immediately. If you fail to follow this procedure there will be less opportunity for the Supplier to investigate and rectify your complaint. If you wish to complain when you return home, write to the Supplier. You will see their name and contact details in any confirmation documents we send you.
Security Deposits are set by the Supplier and are payable directly to the Supplier in accordance with their own Terms and Conditions. The security deposit may be increased by the owner if there’s a concern that damages to the property may occur (in cases of young groups, last-minute bookings etc.).
Extras, Activities, Catering
Please discuss with the venue owner if you would like to welcome extra day guests or if you would like to bring your pets. Most of our venues are happy to accommodate this, but there may be an extra fee associated. You will find more details in the Supplier Terms and Conditions of the specific property, but we do recommend talking to the Supplier directly. Simply contact us and we’ll be happy to put you in touch. Before booking activities or caterers please let the supplier know, so they can advise on this.
Documentation and Information
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier in question and are intended to present a general idea of the services provided by the Supplier. As an agency, we have changed the name of the original venue. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Arrangements or any other services, please contact us.
Law and Jurisdiction
These Agency Terms and Conditions are governed by English Law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
We reserve all rights to the intellectual property rights of this website.
Party Houses Europe Limited offers various online search functions and tools to assist holidaymakers with finding accommodation and is also a medium for property owners.
We reserve copyright for the content of this website including our logo. You must not copy, modify or sell any of the contents of Party Houses Europe Limited and are not permitted to do so. You must also not use our website for illegal, immoral or unauthorised purposes.